How do I contact Airbnb? (2023)

Chapter 8

There are several options available for hosts and guests to contact Airbnb when necessary.

Disclaimer:Lodgify is an Airbnb preferred software partner. This guide, including any statements or statements contained in it, is solely from Lodgify and is in no way endorsed, directly affiliated with, authorized or sponsored by Airbnb.

if you are aCliente Logifyand want to connect via API with Airbnb, please contact our customer support team. For more information:Connect Lodgify with Airbnb

For those who want an immediate response from support regarding a listing or for other questions, they may find that calling Airbnb by phone is the best option. This platform handles rentals all over the world. It gives many users the opportunity to earn money from their free room or the entire property.

To contact them regarding a home rental or reservation, you can refer to the number provided to you on your reservation confirmation. If you can't find a specific number for your area, there is a general customer service number. If you have technical difficulties, there is a designated number for the support service. So for any other question, you can always contact the telephone number of the headquarters. However, for those who want to book, it is easy to do so through the platform and does not require any direct contact with the company.

(Video) How to Contact Airbnb Support and Get Their Phone Number

Airbnb FAQ section

Before getting in touch through its various contact functions, many users find that by using theAirbnb FAQ sectionis your best choice. They have several categories of information available here to answer questions from hosts and travelers. They provide general headings for specific information. There is also a wide range of recommended questions with answers that offer additional help with a list and other important information. Additionally, there are general sections that answer pertinent questions for both hosts and travelers. Owners who want to do business with their properties find this section very useful to get started.

Airbnb offers several different types of cancellation policies that help protect both hosts and travelers. Guests will immediately know whatairbnb cancellation policyit is available for any property you are considering renting because it is visible in the property listing.

For hosts, choosing the policy they like best helps them feel confident listing their rental on the platform.

Airbnb Customer Service

While there are many different ways to get information, one of the best resources is to contact Airbnb customer service. At first glance, when on the platform, it may seem difficult for a traveler to determine how to contact the company to speak with one of their representatives. attention they deserve.

The benefits of using customer service to contact Airbnb

The platform chose different ways to offer customer service instead of just email. The most important feature that many users rely on is the Help Section, which is very extensive on their website.

They have set this up so that there is a bank of detailed information to help both hosts with their listings and travelers looking to book a property. Most of the questions that attendees would normally be asked are already answered in this section.

(Video) How To Contact Airbnb Support For Your Country

There is also additional information that answers general questions. If answers are not found through this resource, there is the option of contacting them by phone. There are designated customer service numbers for specific areas. Also, when people make their travel reservations, they usually receive a customer service number when they receive their confirmation email. One last option is to contact them by email, but this is only available when the visitor registers on the site.

The best ways to use Airbnb customer service

Call the correct Airbnb number

Airbnb offers its rental property hosting services and travel property services to many different locations around the world. The support department is optimized to be more effective. Airbnb has several working helpline numbers that can also be reached during the day and night. OneAirbnb hostor a guest can contact the specific number that belongs to the region of interest. These numbers were not listed on the website, but a local phone number is usually provided when the booking confirmation email is sent.

For most regions, this support is available 24/7. As this is a vacation rental chain with a lot of community activity, it is recommended that the wait time to speak with a representative be approximately 12 minutes.

Send an email to Airbnb

Airbnb takes customer service very seriously. In order to deal with inquiries from hosts and travelers effectively, they have created a system where you need to log in to be able to send emails. Email is the most used method of communication on the site: it is used both to confirm a reservation and to contact customer service. It can also be used for inquiries about a property's profile. Be careful though, there is a limit to the number of emails you can send in a 24 hour period.

Using the Airbnb Help Center

Many owners and travelers may have some questions that need to be answered immediately. To keep phone traffic manageable, they have cleverly incorporated a very detailed help section. This serves as part of yourCustomer Supportprogram.

Ohelp sectionopens with an introductory subsection that helps familiarize hosts and travelers with what the site has to offer and how it works.

(Video) Get an Airbnb TODAY with my 4 PITCH POINTS. How to convince a landlord to abnb

From here, the host or traveler can go to many different help subsections, which should answer most questions they may have. It also provides all the details of how monetary transactions are handled. It will include the necessary steps for travelers to recover their money if they have to cancel according to thecancellation policies. These policies describe the number of days you can cancel a reservation.

There is a detailed section on the website to help the owner get set up on the platform. For travelers, the Help section guides you through all the categories needed to find a property and how to book it.

There are many general questions that need to be answered, and they can also be found in the help section.

As part of the support, owners and tenants can use the search section found in each department in the Help section. Site visitors can type in a question or keyword and get a list of answers relevant to the query being asked.

Choosing the best Airbnb customer service for you

The resource you choose to use to contact customer service will depend on how quickly you need a response.

So after signing up for an account, you can always use the email option. However, it may take a little longer to get a response.

(Video) How To Get AirBnB Cleaning Jobs

If you need to use these services for personal reasons, your best recourse is to use the phone number provided with your booking confirmation.

It is indicated that the majority of guests and owners are satisfied with the level of support offered by the company. Airbnb was also praised for the extra steps it took from time to time to not only meet customer needs, but exceed them.

Chapter 7 Frequently asked questions about Airbnb

Chapter 9 Airbnb Security Deposit for Hosts



How do I actually talk to someone at Airbnb? ›

Contact Neighborhood Support

Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

How do I contact Airbnb with a question? ›

For general press inquiries, please email us at For any other general questions, visit

What should I do if Airbnb host doesn't reply? ›

Haven't heard back? Most Hosts respond within a few hours, but time zones and lack of internet access might slow things down. In the meantime, try reaching out to other Hosts in the area. Just be careful not to send more than one trip request for the same dates to ensure you don't end up double booked.

Can you chat with someone on Airbnb? ›

If you've read the listing details and you still have questions, you can message a Host to ask about availability, amenities, your specific needs, etc. Go to the listing and click or tap Contact Host to send a message.

How do I deal with Airbnb problems? ›

If an issue comes up, try talking to your Host first. You can message your Host directly from your inbox to let them know what's going on. If you need to request a full or partial refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first.

Does Airbnb have 24/7 customer service? ›

If users try to call the Urgent Support Line with a non-urgent question, they will be quickly re-routed to our general 24/7 Community Support line. This Urgent line is reserved for crises where every second matters.

What happens if Airbnb host doesn't respond in 24 hours? ›

The host needs to respond to your request

If the host declines your request or doesn't respond within 24 hours, the booking status will be updated as "Declined" or "Expired," and your payment will be refunded to your original payment method.

How do I escalate Airbnb issues? ›

So, you can try escalating your issue:
  1. Try special numbers that don't just wind you up in a queue, including (415) 800-5959, their main number; or 1 (855) 635-7754. ...
  2. The company does offer their primary executive contacts too, if the other options don't fix the problem:

Do Airbnb hosts get penalized for not responding? ›

According to Airbnb, you won't get penalized for rare instances of not responding or declining a booking request. However, if you constantly ignore guest messages or decline reservation requests, you can end up finding your listing paused.

Do Airbnb hosts reject people? ›

If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay.

Can an Airbnb host refuse you? ›

Except as noted above, Airbnb hosts may decline a booking based on factors that are not prohibited by law. For example, except where prohibited by law, Airbnb hosts may decline a booking with pets, or to guests who smoke.

What is BNB customer service number? ›

Get in touch with us at 6070 or via our Facebook Page.

What are the biggest problems with Airbnb? ›

The biggest problems Airbnb Hosts deal with? The most common problems vacation rental hosts deal with are regulations, local laws, parties, excessive turnovers, unmanageable guests, not knowing your market and finding better guests.

What to do if you are unhappy with Airbnb? ›

If there is a problem with your Airbnb stay, the best option is to contact your host immediately. Airbnb recommends starting a request within 72 hours of noticing the issue to ensure that you're eligible for a full refund (if necessary). In many cases, the host can address the problem quickly without involving Airbnb.

What to do if you're unhappy with your Airbnb? ›

Start a request within 24 hours

If you still need to cancel your reservation during your stay, we can help you start a request to resolve the issue with your Host. When you do this, you can choose to ask your Host to fix the problem, request a partial refund, or request to cancel your reservation for a full refund.

Will I get my money back if Airbnb Host cancels? ›

In the unlikely event a Host needs to cancel your booking within 30 days of check-in, you'll automatically get a refund and we can help you find a similar or better home to rebook.

Can you message Airbnb host after stay? ›

After your trip or experience is completed

You can send a message to your Host via your inbox. If you have any payment issues that you need to resolve, you can do so in the Resolution Center.

Should you message your Airbnb host? ›

You're more than welcome to contact a Host at any time. Sometimes, you'll have to—other times, it's simply a good idea.

Is there a class action settlement against Airbnb? ›

To be eligible, you must be a resident of Canada who first used Airbnb between Oct. 31 2015 and June 25 2019. Business travellers are excluded, and so are residents of Quebec, where a separate $3 million class-action settlement has been reached. Claims must be submitted to Deloitte by March 28, 2022.

How do I get to Airbnb resolution center? ›

In short, Airbnb refers to it as the ability to "request or send money" related to your trip in regards to an issue that arises with your guest or host. The Resolution Centre can be accessed from your account by navigating to

Can you get compensation from Airbnb? ›

Involving Airbnb

If we find the issue is protected by AirCover, we'll get you a full or partial refund or, depending on the circumstances, find you a similar or better place to stay. Remember that you have 72 hours to report any issue to us from the time of discovery.

Can a guest sue Airbnb host? ›

Yes, if you were assaulted during your stay at an Airbnb or Vrbo location, you will be able to file a lawsuit against the company. Additionally, you may be able to sue the host and other parties who were involved. Home-sharing companies like Airbnb and Vrbo are obligated to provide safe environments for guests.

Should you accept Airbnb guest with no reviews? ›

The majority of Airbnb hosts are usually worried about guests with no reviews because they might be a no-show and waste the bookings on their calendar. However, if the Airbnb guest instantly confirms their payment online, then it's recommended to take the risk (and still follow the mentioned precautions).

Does Airbnb check their hosts? ›

We only verify the information you provide to help keep your account secure and to help prevent financial crimes.

Why do people decline Airbnb? ›

Haggling and Price Shaming As Reasons for Declining Airbnb Reservations. It's not uncommon for people to inquire about your listing and ask for a significant discount. In our experience, this type of guest often turns out to be more trouble than they're worth.

How do I contact Airbnb for a refund? ›

If you encounter any issues with the online system, you can call Airbnb at 1-855-424-7262 for further assistance.

Why won't Airbnb support my phone number? ›

If you've entered the number fully and in the format they require it may be that there's some problem with their database of phone numbers. Contact information for them can be found if you type "contact airbnb" in the "Search the community" box on this community help forum main page.

How do I talk to a support on Binance? ›

Log in to your Binance account and click the [Support] icon at the bottom right.
  1. If you are using the Binance App, tap the [Support] icon on the homepage.
  2. You will see a list of common issues and their solutions, self-service links, and FAQ topics.
Sep 29, 2022

How long should it take Airbnb host to respond? ›

Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

Can I sue my Airbnb host? ›

Yes, if you were assaulted during your stay at an Airbnb or Vrbo location, you will be able to file a lawsuit against the company. Additionally, you may be able to sue the host and other parties who were involved. Home-sharing companies like Airbnb and Vrbo are obligated to provide safe environments for guests.

How long does Airbnb host have to respond to a review? ›

You can post a public response to a review that someone has left for you within 30 days after the review was submitted (not published). While you can't remove it, you can report it if you think it violates our Review Policy.

Do Airbnb hosts check on you? ›

Airbnb's community standards bar hosts from sharing guests' personal information, but they don't stop hosts from monitoring their units with live feeds streamed by security cameras.

How long does it take for Airbnb to resolve problems? ›

then it should take 5-7 business days from the date it was resolved. However, in larger cases that require receipts, pictures and documentation for damages or repairs, this could take over a month depending on how urgent the case is.

What happens if Airbnb won't refund? ›

Any refund issues between a host and guest that can't be resolved within 72 hours can be submitted to Airbnb's Resolution Center for mediation.

What are Airbnb guests liable for? ›

In an Airbnb arrangement, both the host and the guest may face claims for property damage or loss. For example, a host may face property damage or loss due to criminal conduct (theft) of a guest. On the other hand, a guest may face additional liability due to the loss or damage of the host's property.

Who pays for damages in Airbnb? ›

Your Host may request reimbursement

If your Host believes that you're responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursement request through our Resolution Center. You'll have 24 hours to respond. If you pay the full amount, the request will be closed.

Can you fight an Airbnb review? ›

You can dispute a retaliatory review—no matter when it was posted—from guests who commit a serious violation of policies, such as: Damaging your property (new in November 2022) Overstaying their reservation (new in November 2022) Violating your house rules (new in November 2022)

What is the best response to an Airbnb review? ›

Gratitude (either that they stayed with you, that they left a thoughtful review, or something specific they did during their stay) Reiterate the great things they stated in their review (so that potential guests see those great things twice)

What happens if an Airbnb host gives you a bad review? ›

Contact Airbnb to Request Removal

If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed. However, in order to do this, you'll need to successfully prove your case.


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